ROOF RACKS FAQs

What is the warranty provided with TUS roof racks?

Our TUS roof racks are all quality products.  Our manufacturers have stringent QA benchmarks in place and test all products to ensure they meet such QA.  TUS is therefore confident to offer a 2 year warranty on all our roof racks.

As always, conditions apply so please read our warranty terms and conditions prior to purchase.

Several roof rack models are listed as universal, will they fit my vehicle?

Most roof racks noted as universal are for canopy or toolbox mount.  For vehicle rooftop mount, please select roof rack with mounting brackets for your vehicle model.  If you are unable to find for your vehicle or application, please use the contact us page and detail your required application.

For Roof racks with specific vehicle models, if my vehicle is not listed – does that mean it is not available?

Our TUS R&D team are constantly adding new designs and applications. As such, we may have items in development to suit your requirement. Please use the contact us page to get in touch and detail your required application.

Can I fit my TUS roof racks myself?

It is recommended that you have your TUS roof racks fitted by someone who is qualified in basic automotive skills.  It can be done by someone with technical skills not in the automotive field, however is not recommended.  Your vehicle manufacturer may limit warranty coverage if roof rack systems are incorrectly fitted.

If I select the “fitted” option, can I wait for my vehicle to be finished at your store?

Why would you want to do that?  Just let us know you need some wheels whilst your car is in for fitment by ticking the “free loan vehicle” box at checkout and we will give you our TUS loan vehicle complete with tray, tool boxes and ladder rack at no charge.  Conditions and Insurance excess applies.

Can you arrange freight to my address?

TUS currently has fitment locations in Melbourne and in coming months locations in NSW and QLD. We offer delivery Melbourne metro and outside Melbourne can discuss alternate ways to get the products to you – please use the contact us form to get in touch.

What if when I receive the product I no longer want it?

TUS has a 7 day money back return policy, please read our terms and conditions around our return policy.

What is the carrying capacity of your TUS roof racks?

Roof rack mounting capacity varies across our racks and also across different applications.  Please note that any carrying capacity of our racks may exceed your maximum vehicle roof load limit.  Always refer to the minimum load rating on either the TUS product or your vehicle manufacturer specifications.  Over-loading could result you manufacturer warranty being impacted or your TUS warranty being void.

I’ve selected a range of TUS products – wheels, tray, canopy and suspension, does this mean I will need to bring my vehicle in multiple times?

No, TUS is your one stop shop offering supply and fitment of many product categories.  We can offer fitment of products from all categories to be fitted all in the one visit.  Our priority is minimising your downtime and getting you back on the job or leisure as soon as possible.  We also offer free loan vehicles when available.